We’re looking for a Director, Client Results to contribute to the Quarry team. Read the job description below, and if you think you’d be a good fit for the role, fill out the brief application form at the bottom of the page.

Director, Client Results

Are you looking for your next career move? Are you looking to join a vibrant, growing team? Quarry is currently looking for a passionate, strategic, solution-oriented marketer who will work in an account director capacity. The successful candidate should be comfortable working within a team environment, acting as a primary client contact. Travel may be required in this role, depending on client location.

To be successful, you bring sales experience, exude confidence and thrive in fast-paced, deadline-driven environments. You are adept at managing multiple projects and priorities and respond to last minute changes in direction without breaking a sweat. You love learning and long to work with an amazing team of people who are experts in what they do.

What you’ll be doing:

Client Leadership

  • Foster relationships with senior-level clients
  • Be the clients’ brand champion, building deep knowledge of their businesses, industries, and customers
  • Learn about all aspects of our clients’ businesses, understand our integrated service offering and constantly be looking for new ways we can help build our clients’ businesses—and our own
  • Remain constantly connected (face to face, phone, email) with clients and team members, listening and reacting to wants and anticipating needs
  • Manage budgets, billing, and forecasting for our work
  • Be accountable for delivering results to our clients

Team Leadership

  • Work closely with direct reports, providing them support and helping overcome any barriers to success
  • Provide ongoing oversight of the Client Results team and real-time coaching in growth areas
  • Bring the right people together to get the job done right

Work Leadership

  • Employ a customer-centric perspective in our work
  • Ensure the work that we produce meets our clients’ needs, while maintaining the Quarry high standard of quality
  • Look for opportunities to give the Experience Design team latitude to push conventions and think big for our clients
  • Work with Quarry strategist and senior director to apply strategic thinking to clients’ businesses
  • Incorporate big-picture, forward-looking thinking in all the work we produce and ensure that every tactic we execute ties back to the overarching strategy
  • Look for and create efficiencies in how work gets done and how we interact with our clients
  • Share accountability for processes, progress, and quality of our work
  • Hold weekly status meetings and oversee the maintenance of thorough documentation to ensure the entire team is coordinated
  • Most importantly, be in the trenches helping the team and the clients move forward all the pieces of very large, multi-channel, multi-stakeholder campaigns, on time and on budget

What we’re seeking:

  • Demonstrated success in building strong client relationships and oversight
  • Drive to be constantly growing revenue with existing clients and throughout those client organizations
  • Outstanding presentation skills and be comfortable with executive audiences, with experience playing a role in new business presentations
  • Ability to sell big ideas and concepts
  • Experience leading through difficult situations and negotiating tough conversations
  • Experience overseeing all agency outputs ensuring they are on strategy, creative and of the appropriate quality
  • Aptitude for financial management
  • Demonstrate an understanding of the cost of agency services, with intuitive ability to ensure fair market value on client estimates
  • Capabilities in forecasting, budgeting and managing gross margin
  • Ability to identify and bring together the appropriate internal and external cross-functional teams to deliver on client needs
  • Display an aptitude for effective collaboration and leadership. The willingness to present others’ ideas with passion is a major asset
  • Roundly knowledgeable in many areas including marketing, geography, information and industrial design and cultural, political and historical matters

Required Experience:

  • 10+ years of relevant account management experience
  • Budget/financial management experience
  • 5+ years of team leadership experience
  • Proven track record on large, highly complex, multi-channel and multi-stakeholder business, with experience from strategy through to execution
  • Business-to-business experience is considered an asset; experience in a technical industry would also be considered an asset

Ready to apply?

Just fill in the form and upload your resume.

* Required information to complete your application

Can’t upload your files? Email your files directly to Shelley Facey, Director People, at careers@quarry.com to complete your application.